Returns and Exchanges
At The Velvet Co we do our best to ensure that you are happy with your candle or Room Scent. If for any reason you would like to exchange or return your items for a refund you can do so within 15 working days of receipt.
Please note all items returned must be in there original packaging with all labels and tags attached.
All goods will be inspected on return.
It is important when you return an item you include the receipt/invoice which was included with the order.
On the reverse of the invoice is a form which you will need to complete specifying the items you are returning or exchanging. Without this we will be unable to take the action you are requesting.
Any refund will be issued to the same card, pay pal account used to make the original purchase. Please allow 5 - 10 working days for this to hit your account.